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<p><span id="isPasted" style="color: rgb(37, 37, 37); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Cernucci has offices in Manchester, United Kingdom. Our distribution centre is the United Kingdom and soon, United States.</span></p>

Cernucci has offices in Manchester, United Kingdom. Our distribution centre is the United Kingdom and soon, United States.

Where are we?

About Us

How do I track my order?

Can I cancel or amend my order?

What is the Cernucci Guarantee?

How do I return an item?

I received a faulty item. What do I do?

When will my order be shipped?

What are the shipping times and charges?

Will I be charged customs or import fees?

Do you ship to my country?

I've been charged a customs fee

What if I can't find my parcel?

Click & Collect

Shipping & Delivery

What Payment Methods do you Accept?

Can I apply a discount code after I place an order?

I've received the wrong item

I'm missing an item from my order!

What is Ship Protect?

My order is a Gift. What are the gift packaging options?

Why can't I checkout?

Orders

How do I return?

Returns Policy

When will I get my refund?

Can I Exchange My Items?

Returns & Store Credit

Buy One Get One Free Offer Returns

Returns

What materials do you use?

How should I protect & store my jewellery?

What makes your quality different?

Product Info

How does the Cernucci Guarantee work?

Guarantee

Does Cernucci have any retail stores?

Who founded Cernucci?

How did Cernucci begin?

What is the Cernucci Members program?

How do I join Cernucci Members?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

How do I view my points balance?

Why did I drop down a tier?

What If I want to rejoin?

Where can I report a problem or give feedback?

How do I leave the program?

Cernucci Members Club FAQ's

Where are we?Updated 10 months ago