Need a quick answer to our top queries. We got you.
If you are a Cernucci account holder you can log into your Cernucci account through our online store and check the fulfillment status of your recent order.Alternatively, you can refer to your shipping confirmation email as soon as your parcel leaves
We are unable to cancel an order after it’s been placed, as they are sent to our warehouse for processing within minutes of being placed. If you placed the order by mistake or don’t want the items you can go through the returns process to send your o
We are fully committed to creating and providing the best standard of jewellery, which is why we offer a 12 month Cernucci Guarantee for all purchases of jewellery. If your product has any manufacturing defect within 12 months of your purchase, our g
To return an item, please go to our returns portal here: Cernucci Returns. Make sure to include your original packing slip in your return, as should we receive an item without a name or any other order details, we won't be able to identify it, theref
We understand that sometimes items can become damaged in transit. If you have received a faulty item, we will get this fixed for you ASAP!. Please use the contact form below to submit the details of the fault to us, with a clear photo or video.
To account for Christmas gifting purchases, customers who place orders from Monday 18th November will be able to return up until 5th January 2025. Please note our standard returns restrictions still apply.