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Cernucci Return Portal

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<p>To account for Christmas gifting purchases, customers who place orders from Monday 18th November will be able to return up until 5th January 2025.</p><p>Please note our standard returns restrictions still apply.</p>

To account for Christmas gifting purchases, customers who place orders from Monday 18th November will be able to return up until 5th January 2025. Please note our standard returns restrictions still apply.

Extended Gift Returns 2024

How do I track my order?

Can I cancel or amend my order?

What is the Cernucci Guarantee?

How do I return an item?

I received a faulty item. What do I do?

Will I be charged customs or import fees?

Do you ship to my country?

When will my order be shipped?

Shipping & Delivery

Can I cancel my order?

Can I change my order?

Can I apply a discount code after I place an order?

I've received the wrong item

I'm missing an item from my order!

Orders

Returns Policy

How do I return?

When will I get my refund?

I want to exchange my items

Returns

What materials do you use?

How should I protect & store my jewellery?

What makes your quality different?

Product Info

How does the Cernucci Guarantee work?

Guarantee

Where are we?

Does Cernucci have any retail stores?

Who founded Cernucci?

How did Cernucci begin?

About Us

What is the Cernucci Members program?

How do I join Cernucci Members?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

How do I view my points balance?

Why did I drop down a tier?

What If I want to rejoin?

Where can I report a problem or give feedback?

How do I leave the program?

Cernucci Members Club FAQ's

Extended Gift Returns 2024Updated 5 months ago