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Cernucci Return Portal

Cernucci Help

You can view approved and pending points within the Membership tab in your&#xA0;<a href="https://www.cernucci.com/account/login?return_url=%2Faccount" rel="noopener noreferrer" target="_blank">account page</a>&#xA0;and navigate to the Membership tab to view your current points balance

You can view approved and pending points within the Membership tab in your account page and navigate to the Membership tab to view your current points balance

How do I view my points balance?

Cernucci Members Club FAQ's

How do I track my order?

Can I cancel or amend my order?

What is the Cernucci Guarantee?

How do I return an item?

I received a faulty item. What do I do?

When will my order be shipped?

What are the shipping times and charges?

Will I be charged customs or import fees?

Do you ship to my country?

I've been charged a customs fee

What if I can't find my parcel?

Shipping & Delivery

What Payment Methods do you Accept?

Can I apply a discount code after I place an order?

I've received the wrong item

I'm missing an item from my order!

What is Ship Protect?

My order is a Gift. What are the gift packaging options?

Why can't I checkout?

Orders

How do I return?

Returns Policy

When will I get my refund?

I want to exchange my items

Returns & Store Credit

Returns

What materials do you use?

How should I protect & store my jewellery?

What makes your quality different?

Product Info

How does the Cernucci Guarantee work?

Guarantee

Where are we?

Does Cernucci have any retail stores?

Who founded Cernucci?

How did Cernucci begin?

About Us

What is the Cernucci Members program?

How do I join Cernucci Members?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Why did I drop down a tier?

What If I want to rejoin?

Where can I report a problem or give feedback?

How do I leave the program?

How do I view my points balance?Updated a year ago