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I received a faulty item. What do I do?Updated 2 days ago

We are so sorry to hear you've received a faulty or damaged item. We understand that sometimes items can become damaged in transit or encounter manufacturing defects. If you have received a faulty item, we will get this fixed for you ASAP!

Please use the contact form to submit the details of the fault to us, with a clear photo or video. 

When submitting please include;

  • Your Order Number which begins with a hash # 
  • The item SKU that was defective 
  • A clear photo of the item 


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