Returns PolicyUpdated 5 days ago

We want you to love your Cernucci pieces as much as we loved designing, creating, and wearing them. That’s why, if you’re not completely happy with your purchase, we’ll give you a full refund. All we ask is that items are returned to us in their original condition, with all tags attached and in original packaging, within the timeframe below:

Returns Timeframe by Country

• UK – 14 days
• US & Canada – 28 days
• EU – 14 days

Return Exceptions

• We’re unable to accept returns on custom products, earrings, underwear, or swimwear.
• Any shipping paid on your original order will not be refunded.
• Shipping Protection is an optional insurance coverage added to every order and is non-refundable. It can be removed at checkout.
• Shipping costs for returned items are non-refundable and may be deducted from your total refund amount.
• Cernucci will only provide a free returns label in the event that an incorrect or faulty item was received.

Watch Returns

Please note: Watch returns or refunds will only be accepted if the watch is returned with its box, watch tool, extra pins, and pillow case, all in new condition.

Bundle Returns

Please note: All items within a set must be returned in order to receive a full refund.

If you wish to keep part of a set (for example, the joggers but not the hoodie), you will be charged the full price of the item(s) you keep based on the current website RRP, and refunded the difference for the items you return.

Moissanite Returns

Please ensure that your moissanite order is returned with all original packaging and certification. Failure to do so may delay processing of your return.

TikTok Shop Returns

Orders placed directly via TikTok Shop must be returned through TikTok Shop, not through the Cernucci Returns Portal.

Cernucci Pop-Up Exclusive Products

If you wish to return an exclusive product purchased from a pop-up, we offer an exchange for a store credit voucher for use on our website.

Standard Sale Products

We offer refunds or store credit for standard sale products via our website returns portal.

Buy One Get One Free Returns

In order to receive a refund for items purchased under a Buy One Get One Free offer, both items must be returned. If only one item is returned, we reserve the right to reject the request until both are received. Returns are not accepted for custom products or earrings purchased under this offer.