Returns Policy

We want you to love your Cernucci pieces as much as we loved designing, creating & wearing it. That’s why, if you’re not completely happy with it, we’ll give you a full refund. All we ask is that it’s returned to us in its original condition with all original packaging, within (x) days of placing your order:

UK – (14) days

US & Canada – (28) days

EU – (14) days

Return Exceptions

Any shipping paid on your original order will not be refunded on return of the item(s).

Shipping Protection is a non-refundable optional insurance coverage added to every order. This can be removed from cart at checkout.

We’re unable to accept returns on custom products, earrings, underwear & swimwear.

Shipping paid on returned items is non-refundable and this may be deducted from your total order value.

Cernucci will only provide a free returns label in the event that an incorrect item was sent to the recipient.

Watch Returns

Please Note: Watch returns/refunds will only be accepted if returned with the box, watch tool, extra pins and pillow case all in new condition.

Bundle Returns

Please note: All items within a bundle must be returned for clothing & jewellery. Individual items from a bundle will not be accepted.

TikTok Shop Returns
Orders placed directly via TikTok shop must be returned via TikTok shop and not the Cernucci Returns Portal.

Pop Up Shop Returns
If you wish to return your items, visit our website returns page and follow the instructions.

Cernucci Pop Up Exclusive products
If you wish to return your exclusive product, we offer an exchange for a store credit voucher for use on our website.

Standard sale products
We offer refunds or store credit via our website return portal.

Buy one get one free returns: in order to receive a refund for items purchased under the Buy 1 Get 1 Free offer, both items must be returned. If only 1 item is returned we reserve the right to reject the request, or until the 2nd item is returned. We do not accept returns on items bought with custom products or earrings in the buy one get one free offer.

Returns PolicyUpdated 2 months ago