Returns information
Any shipping paid on your original order will not be refunded on return of the item(s). Shipping Protection is a non-refundable optional insurance coverage added to every order. This can be removed from cart at checkout. TikTok Shop ReturnsOrders pla
To return an item, please go to our returns portal here: Cernucci Returns. Make sure to review our returns policy before placing your order. Make sure to include your original packing slip in your return, as should we receive an item without a name o
We aim to process your refund within 5 working days from receipt of the return to our warehouse. After we have sent your refund, you will receive an email notification. Please note it can take a further 5 working days for the funds to clear into your
We understand that sometimes items can become damaged in transit or encounter manufacturing defects. If you have received a faulty item, we will get this fixed for you ASAP!. Please use the contact form below to submit the details of the fault to us,