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Cernucci Return Portal

Cernucci Help

Our <a href="https://help.cernucci.com/en-US" rel="noopener noreferrer" target="_blank">customer help team</a>&#xA0; will be able to recreate your Cernucci Members account for you. However, any points earned whilst you were not in the program will not be retroactively added to your account.

Our customer help team  will be able to recreate your Cernucci Members account for you. However, any points earned whilst you were not in the program will not be retroactively added to your account.

What If I want to rejoin?

Cernucci Members Club FAQ's

How do I track my order?

Can I cancel or amend my order?

What is the Cernucci Guarantee?

How do I return an item?

I received a faulty item. What do I do?

Extended Gift Returns 2024

Will I be charged customs or import fees?

Do you ship to my country?

When will my order be shipped?

Shipping & Delivery

Can I cancel my order?

Can I change my order?

Can I apply a discount code after I place an order?

I've received the wrong item

I'm missing an item from my order!

Orders

Returns Policy

How do I return?

When will I get my refund?

I want to exchange my items

Returns

What materials do you use?

How should I protect & store my jewellery?

What makes your quality different?

Product Info

How does the Cernucci Guarantee work?

Guarantee

Where are we?

Does Cernucci have any retail stores?

Who founded Cernucci?

How did Cernucci begin?

About Us

What is the Cernucci Members program?

How do I join Cernucci Members?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

How do I view my points balance?

Why did I drop down a tier?

Where can I report a problem or give feedback?

How do I leave the program?

What If I want to rejoin?Updated 7 months ago