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When will I get my refund?Updated 2 months ago

We aim to process your refund within 14 working days from the date you send your return back to us. This allows time for delivery and inspection by our warehouse team. Once your refund has been processed, you will receive an email confirmation.

Please note it can take a further 5 working days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 5 working days have passed and you have not received the funds.

If you have paid with Klarna, Sezzle or Clearpay, the amount owed should update within 1-2 working days.

If you are still concerned about not receiving your refund or store credit, reach out to our Customer Support team and we may be able to help!

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