When will I get my refund?Updated 2 months ago

We aim to process your refund within 5 working days from receipt of the return to our warehouse. After we have sent your refund, you will receive an email notification.

Please note it can take a further 5 working days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 5 working days have passed and you have not received the funds.

If you have paid with Klarna, Sezzle or Clearpay, the amount owed should update within 1-2 working days.

If you are still concerned about not receiving your refund or store credit, reach out to our Customer Support team and we may be able to help!