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Cernucci Help

&#xA0;You can reach out to our&#xA0;<a href="https://help.cernucci.com/en-US" rel="noopener noreferrer" target="_blank">customer help team</a> with any issues or feedback

You can reach out to our customer help team with any issues or feedback

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Cernucci Members Club FAQ's

How do I track my order?

Can I cancel or amend my order?

What is the Cernucci Guarantee?

How do I return an item?

I received a faulty item. What do I do?

Extended Gift Returns 2024

Will I be charged customs or import fees?

Do you ship to my country?

When will my order be shipped?

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Can I change my order?

Can I apply a discount code after I place an order?

I've received the wrong item

I'm missing an item from my order!

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I want to exchange my items

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What makes your quality different?

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Does Cernucci have any retail stores?

Who founded Cernucci?

How did Cernucci begin?

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What is the Cernucci Members program?

How do I join Cernucci Members?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

How do I view my points balance?

Why did I drop down a tier?

What If I want to rejoin?

How do I leave the program?

Where can I report a problem or give feedback?Updated 7 months ago