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Cernucci Return Portal

Cernucci Help

If you are having issues checking out it could be one of the below reasons:<ul><li>Unsecure network/ WIFI for payment to complete</li><li>We may not ship to your country, please see <a href="https://help.cernucci.com/en-US/do-you-ship-to-my-country-277341">&quot;Do you ship to my country?&quot;</a></li><li>Invalid delivery address/ billing address. Use our address validator and ensure all lines are correct.</li></ul>If you are still having trouble please reach out to our support team and we will be happy to help.US CustomersMake sure you are using our USA store to checkout if you are not seeing any shipping methods. Visit&#xA0;<a data-fr-linked="true" href="https://us.cernucci.com/" id="isPasted">https://us.cernucci.com/</a>

If you are having issues checking out it could be one of the below reasons:. If you are still having trouble please reach out to our support team and we will be happy to help. US Customers. Make sure you are using our USA store to checkout if you are

Why can't I checkout?

Orders

How do I track my order?

Can I cancel or amend my order?

What is the Cernucci Guarantee?

How do I return an item?

I received a faulty item. What do I do?

When will my order be shipped?

What are the shipping times and charges?

Will I be charged customs or import fees?

Do you ship to my country?

I've been charged a customs fee

What if I can't find my parcel?

Shipping & Delivery

What Payment Methods do you Accept?

Can I apply a discount code after I place an order?

I've received the wrong item

I'm missing an item from my order!

What is Ship Protect?

My order is a Gift. What are the gift packaging options?

How do I return?

Returns Policy

When will I get my refund?

I want to exchange my items

Returns & Store Credit

Returns

What materials do you use?

How should I protect & store my jewellery?

What makes your quality different?

Product Info

How does the Cernucci Guarantee work?

Guarantee

Where are we?

Does Cernucci have any retail stores?

Who founded Cernucci?

How did Cernucci begin?

About Us

What is the Cernucci Members program?

How do I join Cernucci Members?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

How do I view my points balance?

Why did I drop down a tier?

What If I want to rejoin?

Where can I report a problem or give feedback?

How do I leave the program?

Cernucci Members Club FAQ's

Why can't I checkout?Updated 8 days ago