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Shipping & Delivery

Track your order and find key information on our Shipping policies.

How do I track my order?

You can enter your email address into the chat bot below to trace your order. Alternatively you can log into your Cernucci account through our online store and check the fulfillment status of your recent order.If you don't have a Cernucci account you

Will I be charged customs or import fees?

There will be no custom/import fees for anybody in the UK or EU. When the recipient is outside of these regions, they are responsible for assuring the product can be imported into the destination country. The recipient is the importer of record and m

Do you ship to my country?

For more information about where we ship to, please click this link: Shipping Information

When will my order be shipped?

All orders placed before the designated cut-off time will be shipped the same day. Shipping cut-off times depend on the service you select. If you placed your order before cut-off and you haven't received a shipping notification, reach out to our Cus