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Shipping & Delivery

Track your order and find key information on our Shipping policies.

How do I track my order?

You can track the status of your order here. Once you place an order with us we'll keep you updated every step of the way. For standard orders, please allow up to 2 working days from the time of purchase to receive your shipping confirmation before g

When will my order be shipped?

Our warehouse operates Monday to Friday (business days only). Orders placed before 8pm BST will be shipped the same working day when using Standard Delivery and Next Day Delivery. Orders placed after 8pm BST or on weekends/public holidays will be shi

What are the shipping times and charges?

We aim to get your order to you as quickly and smoothly as possible. Shipping times begin from the moment you place your order – not just when it’s dispatched. This includes the time it takes us to pick, pack, and process your items at our fulfilment

Will I be charged customs or import fees?

We want your order to arrive smoothly and without surprises! Here's what you need to know about customs or duty fees based on your location:. You're in luck — no customs or duty fees apply when ordering to the UK, US, or EU. Due to US import regulati

Do you ship to my country?

Due to shipping restrictions, customs regulations, or carrier limitations, we are currently unable to ship orders to the following countries and territories:. Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central Afri

I've been charged a customs fee

Customs, duties, and taxes are non-refundable. If a shipment is refused due to unexpected import fees, we’re unable to refund the original shipping cost, and return shipping charges won’t be reimbursed. Since customs policies vary by country, we reco